Move from Managing IT to Managing Outcomes

Our Managed Services practice is built on a unique synergy of people, process, and tools. We deliver 24x7x365 support, a rigorous ITIL-based framework that is independently certified and audited, and customized tools and dashboards that provide greater visibility and intelligence to drive business decisions. Ready to connect the dots from your current state to achieve the future state your business needs?


Flexible Engagement Models—Geared Specifically to Your Business

We offer customized business process out-tasking with on-site support options—scalable to grow as your business needs evolve. We can integrate with your existing processes and architecture in a non-disruptive way to provide around the clock support for a range of IT lifecycle services. You can also engage with GDS Africa for a broad range of fully-managed “as a Service” offerings with flexible consumption models and comprehensive project management.

Managed Services for Infrastructure and Cloud

Benefit from 24x7x365 proactive support across your infrastructure as well as public, hybrid, and private cloud environments, including Enhanced Maintenance Support, Executive Services, and Cloud Hosted Services.

Enhanced Maintenance Support

Simplify your support experience with single-call support for multi-vendor environments and for faster time to resolution, greater visibility, and enhanced operational efficiency

Managed Security Services

Leverage a uniquely prescriptive approach to managed security with as-a-Service offerings like vulnerability management. Extend the reach of your security team through SOC as a Service for traditional and cloud environments as well as endpoint and anti-virus solutions.

GDS Africa Service Desk

Take advantage of an ITIL-compliant framework and a central point of contact to troubleshoot, triage, and resolve your IT service issues with efficacy and speed.

Asset Management Service

Ensure data integrity across your install base and gain real-time visibility to manage, measure, and govern your IT assets.

GDS Africa Complimentary Services

We offer a full range of services, from Managed Power Protection to Managed Out Tasking, Connectivity Services, Colocation Services, Managed Cloud, and UCaaS.

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