Collaboration – GDS Africa

Break Down Barriers with Seamless Collaboration Across Your Organization

GDS Collaboration Services

With the explosion of collaboration tools on the market today it’s easy for organizations to find themselves trapped in a world of disconnected environments or overlapping functionality.

Our expertise can help you overcome those obstacles.

Bring Intelligence to Business Video Conferencing

Audio conferences are a routine part of collaboration, but group communications are much more effective when they include face-to-face interaction. Creating a reliable and cost-effective communication platform allows distributed teams to come together in a digital workspace much as they would when meeting face-to-face.

GDS Africa uses its deep expertise in audio, video, and high-tech to create affordable, reliable, and secure solutions with advanced features such as noise detection and suppression, recording and transcription, and real-time meeting analytics. Our approach makes business video conferencing an integral part of your digital transformation strategy.

Tailor a Solution to Your Goals

We implement rooms and systems that fit your goals and budget. Creating an effective approach requires understanding how you want to use business video conferencing to share information and improve business results. Careful planning enables us to deploy seamless solutions, which you can use to build relationships, share complex ideas, and stay connected to distant teams, workers, and customers.

If you need an immersive meeting experience, we provide the full suite of components, infrastructure, and centralized management tools for bringing it online. Or, if you need a simpler solution for supporting desktop or video conferencing on mobile devices, we deliver that type of platform as well.

Make Collaboration Secure and Simple

Strong project planning and process management controls enable us to deliver consistent results. Platforms are turnkey to address the use cases that best meet the needs of your business and end-user community.

Industry requirements vary, which is why we offer different strategies for education, finance, healthcare, and the public sector. For each vertical, we focus on optimizing the experience so your video room or digital workspace functions just as effectively as its real-world counterpart. By addressing these core requirements, we ensure that you have a secure and simple business video conferencing solution for promoting communication and collaboration.

Create Continuous Engagement with a Multichannel Contact Center

Successful channel interactions can make or break your business. This situation is especially true in today’s contact center environments where frontline agents are under immense pressure to work quickly while providing customers with a fast, friendly, and personalized experience.

GDS Africa optimizes contact center operations by analyzing how organizations interact with customers over different inbound and outbound channels. We then create a plan for using advanced contact center components to replace or supplement legacy systems while lowering costs and increasing platform flexibility.

Improve Multichannel Experiences to Increase Customer Loyalty Experiences

Legacy contact center systems are difficult and expensive to manage, support, and evolve. For most organizations, cloud-based infrastructure provides a more affordable, scalable, and secure way to enrich customer interactions and accelerate digital transformation.

CCaaS is designed with platform integration in mind and often includes advanced features for artificial intelligence, machine learning, and voice and chat collaboration. Its greater agility allows you to leverage data, unify workflows, and automate routine tasks across voice, social, email, mobile, and chat channels.

Create an Innovative Environment to Accelerate Growth

By optimizing contact center experiences, CCaaS allows you to understand the customer journey and drive it to higher growth. With the cloud, you can store and retrieve interactions, analyze data in real-time, and use these findings to boost agent productivity, improve first-contact resolution, and increase customer loyalty and lifetime value.

We work with you to create a plan that addresses business needs while lowering overhead operating costs. This roadmap provides a proven engagement model for accelerating implementation, increasing return on investment, and mitigating risk.

Support Collaboration by Creating a Digital Workspace

Technology is disrupting the workplace, but organizations are adapting by rethinking ingrained processes and practices. They are creating digital workspaces that provide immersive, efficient, and collaborative modes of communicating and sharing.

GDS Africa works with organizations to build these digital workspaces. Our roadmaps enable us to deliver solutions that facilitate collaboration across systems, locations, devices, and work roles. By carefully integrating digital technology into workflows, we enable workers to cross traditional boundaries, make better decisions, and add more value to the bottom line.

Create Workspace to Drive Innovation

Organizations are investing in automation, data analytics, mobility, and collaboration. But these technologies often are hard to integrate, update, and maintain.

We address these issues by building comprehensive roadmaps that reflect workforce needs and industry-specific use cases. For each vertical, we focus on decoupling data and applications from underlying platforms so on-premise, remote, and mobile workers have similar access to resources and tools.

Strong project planning and process management controls enable us to deliver consistent results. Digital workspaces are turnkey with well-defined mechanisms for ensuring governance, operational management, and support. By addressing these core requirements, we ensure that you have a secure and simple audio and video solution for promoting communication and collaboration.

Use Agility to Support Digital Transformation

The public and private sectors are being challenged to deliver digital transformation. We help organizations attain this objective by delivering infrastructure that is more agile and intelligent and capable of delivering consistent experiences across channels.

We base our roadmaps on standardized, pre-tested workspace configurations that can be implemented using on-premise, cloud, or hybrid resources. This turnkey approach provides better security and control while reducing system complexity and management costs.

Take Collaboration to a New Level with Enterprise Communication in the Cloud

Traditional on-premise enterprise communication systems are complex, expensive, and difficult to update. Many organizations are modernizing their infrastructure to enable new functionality, better manage consumption, improve reliability, and reduce capital costs.

GDS Africa has deep experience managing and implementing private branch exchange (PBX) telephony infrastructure and public switched telephone network service plans and rates. Our background in both traditional communications and modern solutions such as Unified Communications as a Service (UCaaS) means we are well positioned to help you address the complexities of migrating to a new cloud provider.

Migrate to a Collaboration-Ready Platform

Leaving behind a legacy telecommunications system for a modern cloud-ready platform enables your organization to seamlessly integrate automation and data analytics with voice, text, video, chat, and social channels. Unifying communication also enhances collaboration and allows distributed teams to come together in a digital workspace much as they would when meeting face-to-face. And it allows you to interact with customers, suppliers, and other third parties using their preferred method of communication.

Because we are platform and consumption-model agnostic, choosing the best provider and technology platform is easy. Our objective is to advise you at each step in the process to ensure you receive the best price and contract terms.

Integrate Communications to Improve Workflows

Moving to a UCaaS solution allows your organization to capitalize on a wide range of digital tools. We use our telecom and high-tech experience and customizable application programming interfaces (APIs) to integrate these capabilities into the workflows of your knowledge workers contact center employees and other workers.

As a cloud-based strategy, UCaaS makes it easy to access new communication and collaboration tools such as AI-powered assistants and contextual collaboration without complex or expensive upgrade efforts. These advantages provide opportunities for streamlining backend systems and eliminating isolated data silos and purpose-built applications.

Drive Customer Outcomes with Lifecycle and Adoption Services

Collaboration technology is evolving at a rapid pace. We use GDS AFrica Lifecycle and Adoption Services to identify the outcomes that are most critical to your long-term success. By starting with an outcome-focus conversation, we are able to deliver a realistic roadmap for fully adopting your technology investments.

Knowledge to Accelerate the Digital Journey

Every digital journey is different. Lifecycle and Adoption Services help us understand where your organization is in this complex process as well as where you need to be in the near-term to stay competitive with your industry peers.

Lifecycle and Adoption Services are a reality check that allows us to prioritize activity and focus your investments on higher value initiatives. As part of our collaboration practice, these recommendations can include projects to create seamless interactions across channels, establish digital workspaces for bridging geography, unifying communication in the cloud to lower costs and automate workflows, and introducing new tools for promoting interactions at each step in the engagement process.

Best Practices to Ensure Continued Success

Like any significant technology investment, collaboration projects are complex. To ensure good outcomes, we use best practices to implement and manage current engagements and ensure continued results as you progress further into your digital journey.

Ongoing engagement makes it easier to maintain current technologies, adjust to changing conditions, and finding new opportunities for monetization. This lifecyle approach provides a framework for driving growth by getting closer to customers and other key constituencies.